Thursday, July 25, 2024

UP RERA Initiates Pre-Hearing Scrutiny of Complaints for Swift Redressal

In an effort to expedite the resolution of cases, the Uttar Pradesh Real Estate Regulatory Authority (UP RERA) has commenced the pre-hearing scrutiny of complaints. With an e-courts system for filing complaints, UP RERA introduced revised standard operating procedures (SOP) on December 2, 2023, streamlining the filing, scrutiny, and hearing processes.

The regulatory authority aims to enhance user-friendliness and facilitate the quick listing and disposal of complaints through the revamped process, effective from January 15, 2024, on the UP RERA portal.

During pre-hearing scrutiny, the legal division of UP RERA will review new complaints and attachments to ensure accuracy in the complainant’s, promoter’s, or respondent’s details, aligning with entries in the builder-buyer agreement (BBA) or allotment letter. The consumer is required to submit self-attested legible copies of relevant documents, including the booking application, allotment letter, BBA, payment receipts, bank statements, or account ledgers issued by the promoter.

The consumer must also provide self-attested copies of the loan sanction letter from the bank, and RERA will verify the conformity of money deposit particulars with supporting documents. UP RERA will communicate objections to the complainant within seven days, which should be rectified within fifteen days. A reminder will be sent after fifteen days for pending objections, and if unresolved, the complaint file will be forwarded for hearing, specifying the pending defects.

UP RERA Chairman Sanjay Bhoosreddy emphasized that the new scrutiny arrangement will benefit consumers, allowing them to file complaints without depending on professionals. Once registered with all relevant documents and rectification of defects, complainants will avoid the need for repeated efforts in later stages. This initiative aims to assist Benches in swift case disposal and provide speedy justice to consumers. Bhoosreddy encouraged stakeholders to refer to the new SOP on the UP RERA website while filing complaints and supporting documents.

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