The Uttar Pradesh Real Estate Regulatory Authority’s (UP-RERA) latest move to operationalise online complaint filing against illegal transfer charges imposed by promoters and developers is being widely welcomed by legal and real estate industry stakeholders. The initiative is expected to bring greater transparency, accountability, and ease for homebuyers dealing with property transfers, resale transactions, and inheritance-related matters.
Under the amended Regulation 47(c), promoters are no longer permitted to execute a fresh Agreement for Sale or Lease in transfer cases involving assignees or successors-in-interest. Instead, developers are required to endorse the existing agreement and update records accordingly.
The amendment also places clear caps on processing fees. In family transfer or inheritance cases, promoters cannot charge more than Rs 1,000 as a processing fee, while transfers to non-family members cannot attract charges beyond Rs 25,000. Homebuyers can now file complaints digitally through Form-M on the official UP-RERA portal against unlawful demands by developers.
Industry experts believe the move addresses a long-standing concern among homeowners and allottees who were often subjected to excessive and arbitrary transfer charges.
“UP-RERA’s move to enable online complaints against illegal transfer charges is a significant step towards greater transparency and consumer protection in real estate transactions. Arbitrary transfer fees, especially in resale and inheritance cases, have long been a concern for homebuyers. The digital mechanism will improve accessibility, accountability, and buyer confidence while promoting fair practices across the sector,” said Venket Rao, Founder, Intygrat Law Offices.
Ravi Kant, Co-founder, Elegance Enterprises & Elegance Infra, said, “Illegal transfer charges often created unnecessary financial stress for families during property transfers and inheritance cases. This initiative gives homebuyers a proper platform to raise grievances and will help make the real estate ecosystem more transparent, consumer-friendly, and accountable.”
Pavan Gupta, Founder, Farmland Bazar, added, “UP-RERA’s decision to allow online complaints against illegal transfer charges is a positive and consumer-centric step for the real estate sector. The move will enhance transparency, accountability, and buyer confidence by offering homebuyers a more accessible grievance redressal mechanism.”
Sector observers believe the amendment could also strengthen trust between developers and buyers by ensuring a more disciplined and transparent transfer process. With the complaint mechanism now digitised, the move is expected to reduce procedural delays while empowering homebuyers with a direct and structured grievance redressal platform.
